Datacentre maintenance services from Comtec Power can identify and mitigate potential problems before they occur, taking the guesswork out of budgeting for maintenance and eliminating the costs associated with unplanned downtime. Power outages can be expensive at any time, but with organisations increasingly dependent upon their technical resources, any loss of service could also mean a loss of reputation or revenue.
Our datacentre maintenance services provide access to vendor-trained and accredited engineers, certified parts and the latest firmware and software updates to keep your critical systems operating in peak condition:
Factory-Certified Field Engineers
Maintenance and repairs are carried out on time and correctly, first time, by a team of technicians who know physical infrastructure equipment better than anyone else.
24×7 Technical Support
Our engineers are available round the clock to provide help and troubleshooting advice. This support team has access to the engineers who designed the system, meaning faster diagnosis and precise solutions to problems.
Annual Preventative Maintenance
Our field service engineers conduct an annual check-up (system cleaning, environmental inspection, functional verification, replacement of consumables, corrective maintenance, etc.) to keep systems running at peak performa
Guaranteed Next-Business-Day On-Site Service
Corrective action minimises downtime, so a field service engineer can be on location to isolate and resolve problems quickly and efficiently. Upgrades are available to next-day, 8-hour and 4-hour response times.
Experienced RMS experts monitor physical infrastructure devices 24 hours a day to proactively anticipate and identify threats before they become problems. Should a potentially critical event be detected, the RMS team are on-hand to help customers through the situation.